Questions business owners ask.

A Saudi platform that brings the services your business needs into one place. Some are tools you use yourself; some are work you request and we arrange and carry out.

Owners running their own business, with one branch or several. No technical team required.

No. The digital menu naturally suits restaurants and cafés; the other services are not tied to one kind of business.

Yes. Each service stands on its own, and you take only what you need.

No. No annual contract, no service tied to another, and you can stop whenever you like.

Yes. You add branches from the dashboard, each with its own city, details and the way it trades.

A business account is run by its owner, who adds the branches and requests and follows the services.

One account is one business with one brand. Two brands means two accounts.

Yes. Your business name, its type and your branch details can all be edited at any time.

You order every Shahizy service yourself from your account: you build and run the Electronic Menu from your dashboard, and you order, pay for and follow Mystery Shopper and managed services there until delivery. Sanad is coming soon.

No. Every Shahizy service runs from the same account, and all your requests are in one place.

No. Some are tools you use yourself, like the Digital Menu, and some are services carried out by specialists that you follow through Shahizy.

A platform service is a tool you use whenever you like. A managed service is a request: you say what you need, we arrange the work, and the result comes back to you.

Every request has a page in your dashboard showing its state and what last happened to it.

You get a confirmation, then we review the details and begin. The request's state changes at each stage.

Before the work starts, yes. After that it depends on what has been done; the payment, cancellation and refund policy has the detail.

Ask. If it is within what we can do we will come back with the detail; if it is not, we will say so.

You pay from your account when you confirm an order or subscription, and the payment page shows the methods available.

Services are subject to VAT under Saudi regulations, and how VAT applies is stated with every amount when the request is confirmed.

Yes. Shahizy issues your tax invoice and you find it in your account under Invoices.

It depends on whether the work has started and how much of it is done. The payment, cancellation and refund policy sets out the cases.

Through the contact page. You choose what your message is about first, so it reaches whoever can answer it.

Open the request and contact us from it, or use the contact page and quote the request number.

We reply on working days, and the clearer the request, the faster the answer.