Legal

Payment, Cancellation & Refund Policy

When you pay, when you can cancel, and what comes back.

Last updated: 1 October 2026

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Introduction

This page explains how we handle payment, cancellation and refunds. It forms part of the Terms & Conditions and is read with them.

When payment is due

Payment inside the platform is not switched on yet. Today the amount, the method and the timing are agreed when a request is confirmed, before any work starts.

VAT

Services are subject to value added tax under Saudi regulations. The VAT position is stated clearly against each amount when a request is confirmed.

Cancelling before work begins

You can cancel any request before work starts, at no cost. If you have already paid, the full amount is returned.

Cancelling after work begins

Once work has started we account for what has actually been done and what we have incurred, and return the balance if there is one. We show you that calculation before the cancellation goes through, not after.

Cancelling a managed service

A managed service may require a booked slot or coordination with a provider. A late cancellation may not recover what was paid to that provider, and that is told to you when the request is confirmed, not when you cancel.

Cancelling a digital service

A digital subscription can be cancelled at any time. The service runs to the end of the paid period and then stops. Cancelling does not delete your data.

Refund eligibility

A refund is due if work has not started, if we could not deliver what was agreed, or if the result does not match what was confirmed. It is not due simply for a change of mind after the work is complete.

Refund processing

Refunds are returned by the same method they were paid. Expected time: [refund processing time], and the payment provider may add time of its own.

Third-party costs

If an amount was paid to a third party on your behalf before cancellation (a booking, a provider's fee), it may not be recoverable. We tell you which costs are of that kind before they are incurred.

Disputes

If you disagree with the outcome of a refund request, write to us and we will review it. If the disagreement stands, your statutory rights are unaffected.

How to ask

Open the request in your dashboard and contact us from it, or use the contact page quoting the request number.